Jul 06
The Importance of Real Time Alerts

Incidents: The Importance of Real-Time Alerts for Electric Buses

Monitoring your bus fleet and having real-time updates is incredibly helpful for preventing break downs or for checking the charging status for an entire fleet. These are just a few examples. Using the incidents feature as a way to keep track and monitor your fleet can also be extremely beneficial. Here at ViriCiti, we have noticed that this feature is often underused on our platform, however it has many benefits. We’ve put together a short guide to help answer some of the frequently asked questions. You can also look at the various benefits and a few use cases this feature can provide as a tool for fleet management.

What exactly are Incidents?

The ViriCiti dashboard allows users to monitor real-time vehicle data and activities. A few examples of these activities include the state of charge (SOC), whether the vehicle is charging, and when the vehicle has arrived at the depot. The Incidents function allows the ViriCiti user to set up notifications that automatically send real-time alerts, via email or SMS. Whenever a vehicle triggers a certain condition an alert is sent. Incidents are sometimes also referred to as real-time notifications.

Incidents can be helpful in many types of situations that vehicles can be in. For example, a speed incident allows for the drivers to respect the speed limit in certain areas. A SOC incident allows operators to call the bus in immediately if they realize the charge is low. Thus preventing a breakdown on the road. These are just a few examples. However, there are many other moving parts of the vehicle and activities which can also be monitored.

Why are Incidents Important?

Incidents are important because they provide real-time data on your fleet. This information is extremely useful to stay on top of vehicle operations as well as maintenance. Battery information and the state of charge are just a few insights that can be gained through this feature. This information not only helps with operations but also with breakdown prevention.

Incident Use Cases (State of Charge)

In order to understand the importance of incidents, it is helpful to have a few examples. It’s useful to look into a specific use case to get a more concrete idea of how this feature can be used. One way the incident feature can be used is by looking into the details of the state of charge. In the case of an electric vehicle, with certain types of chargers, sometime the bus will stop charging. This is an important situation to monitor and receive a notification is something goes wrong. A bus that looks like its charging but actually isn’t, can cause a variety of problems and delays for the fleet. 

Additionally, it is also possible to create an alert for the state of charge level. For example, you may want to receive a notification for when the states of charge goes below 20%. An incident can easily be set up so a message is sent to either as an email or SMS every time this occurs. This feature also makes it much easier to keep track of a large or growing fleet. 

The incidents feature is useful in so many use cases. These are just a few examples. This feature can be customized to your needs and go beyond the features that are already there if you find that would be optimal for your fleet. 

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